Refund Policy

Last updated October 9, 2026

We want you to pay only for results you are happy with. This policy explains when a payment to UnblurPix, operated by Arrayon Inc., can be refunded.

Credit packs

You can get a full refund for a credit pack within 7 days of buying it, as long as you haven’t used any of its credits.

Plans

You can get a full refund for the first payment of a new plan within 7 days, as long as you have used less than 20% of that payment’s credits.

Renewals are not refunded, but you can cancel at any time on the account page. After you cancel, you won’t be charged again, and you keep your plan and its credits until the end of the period you already paid for.

Failed jobs and redos

You never need a refund for a job that fails: if the AI can’t finish your photo, or its safety filter blocks it, the credits go back to your balance automatically. If a result drifts from your original, UnblurPix redoes it once for free.

How to ask for a refund

Email hello@unblurpix.com from the address on your account, and tell us which purchase it is about. Our payment partner Waffo sends the money back to the card or method you paid with; how fast it appears depends on your bank. When a purchase is refunded, the credits it added are removed from your balance.

Chargebacks

If you dispute a payment with your bank instead, the credits from that payment are removed and paid features are paused until the dispute is closed. Please write to us first; we can usually sort it out faster.

Other cases

If something went wrong that this page doesn’t cover, write to us anyway. Where consumer law in your country gives you more rights, those rights apply.